We highly recommend Genesys Agents to use Google Chrome browsers.
Below are listed all the browsers that we officially support for end-users.
|Mozilla Firefox||Desktop and Android||
Desktop - 22
Android - 83
|Google Chrome||Desktop and Android||
Desktop - 23
Android - 87
|Apple Safari||Desktop and iOS||
Desktop - 11
iOS - 11
|Opera||Desktop and Android||
Desktop - 18
Android - 59
|Microsoft Internet Explorer *||Desktop||11*|
* Internet Explorer 11 was supported by the Free Version of Temasys Plugin, which has been discontinued and support for IE11 is available ONLY through the Temasys Commercial plugin. The small browser plugin installation may pose an inconvenience to the web visitor and may require additional technical support.
To test whether your preferred browser meets the SmartVideo requirements, please use some of the following free third party services:
If you have any questions, please contact our support team, and we will be happy to help.