Manual installation of integration widget step by step instructions

1. Go to Admin/Integrations, open SmartVideo/Configuration and copy URL

2. Modify copied URL as follows:

Instead of interaction=1, put interaction={{pcConversationId}}

An example:

https://videome.leadsecure.com/static/genesys.purecloud.html?langTag={{pcLangTag}}&environment={{pcEnvironment}}&interaction={{pcConversationId}}&pak=XXXXXXXX&clientId=XXXXXXXXX

It will be used later in step 7.

3. Go to Admin and open Integrations, click on +Integration in the upper left corner.

4. Find and install ‘Interaction Widget' integration 

5. Rename it to Smart Video

6. Open Configuration tab

7. In Properties, set:

• Url
  Use URL from step 2. 

• iFrame permissions:
  camera, display-capture, microphone

• Group Filtering:
  SmartVideo Agents

• iIframe Sandbox Options:
  allow-forms, allow-modals, allow-popups, allow-presentation, allow-same-origin, allow-scripts, allow-downloads

8. In Advanced add icon

{

  "icon": {

    "vector": "https://videome.leadsecure.com/static/widgets/img/smartvideo.svg"

  }

}

Save and activate the integration. Now all agents from the ‘SmartVideo_agent’ group will be able to use SmartVideo from the interaction context.