VideoEngager is happy to announce that custom host mapping is already supported in SmartVideo. Effective Monday, Sep 14, 2020 this feature can be enabled without any extra cost by sending a request to our support team.
What does it mean for you and your customer? This addition means that you are from now going to be able to invite your customer by sending to them invite URL which contains your org name. For example, if your org is Bank Of Next Decade Inc. then you would be able to change your invite URL to the following one:
Keep in mind that host mapping does not affect the URL of the agent interface. It only affects the external-facing URL, customer invitation URL.
If you have any questions, please contact our support team, and we will be happy to help.