Applies to: Agents and Supervisors uploading custom backgrounds
🚨 Quick Fix
Convert your image to PNG format - this avoids metadata issues completely.
Use any of these free tools:
🔍 Why This Happens
Our security system scans images for hidden text that could be harmful. Even normal image properties can trigger false alarms.
Common triggers:
- Image taken with a smartphone (contains camera metadata)
- Image edited in Photoshop (contains editing history)
- File names with special characters
🛠️ Step-by-Step Solution
Option 1: Convert to PNG (Easiest)
Use a free online converter to change your JPEG to PNG format.
Option 2: Clean Your JPEG File
Use verexif.com to remove metadata while keeping JPEG format.
Option 3: Rename and Retry
Change the file name to something simple like "background.jpg" and try uploading again.
✅ Expected Result
After cleaning or converting your image, it should upload successfully within 30 seconds.
📞 Still Not Working?
If you've tried all steps and still get errors:
- Try a different image file to test if the issue is file-specific
- Contact support with the exact error message
- Include the image format and file size
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