Why Is My Virtual Background Image Upload Failing?

Your virtual background image upload may fail if our firewall detects potential cross-site scripting (XSS) patterns. This can occur due to:

1. Metadata in the JPEG File:

   • JPEG files may include EXIF metadata containing HTML or JavaScript-like content, which is flagged as a security risk.

2. File Name or URL Encoding:

   • Special characters or patterns in the file name (e.g., <script>alert('XSS')</script>.jpg) might be identified as malicious.

3. Content Inspection:

   • Embedded non-image binary data (e.g., hidden code through steganography) may trigger the firewall.

Solution:

• Ensure the JPEG file has sanitized metadata, a clean file name, and no embedded non-image content.
• Contact your graphics designer to verify and clean the file before uploading.