Getting Started & HowTos

Talkdesk

• VideoEngager for TalkDesk Demo Video
• How to publish a VideoEngager card app in Talkdesk.
• VideoEngager Settings Configuration
• VideoEngager User Management
• Reporting and Analytics for Talkdesk
• VideoEngager for Talkdesk - Key Features and Functionality

Genesys Cloud

• Customer Setup Guide: Configure VideoEngager (SmartVideo) in Genesys Cloud
• Configure Amazon S3 Cross-Account Storage for VideoEngager Call Recordings (Genesys Cloud)
• Scheduling
• VideoEngager + Genesys Cloud Messenger Integration Guide
• VideoEngager Demo Videos
• VideoEngager Settings Configuration

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Genesys Multicloud CX

• SmartVideo integrated with Genesys Multicloud CX

Genesys Engage

• Demo Video

Quick Overview

• SmartVideo for Genesys - One Pager
• SmartVideo For Genesys

FAQ

• Configure your Exit URL with an external survey service
• Troubleshooting: Can’t Join the Video Call (Camera / Microphone Blocked on Mobile)
• Agent Badge Overlay
• Why does text in my virtual background look blurry during video calls?
• Why Is My Virtual Background Image Upload Failing?
• How can I customise UI for SmartVideo widget?

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