SmartVideo allows for customer – agent escalation from chat, email, voice, SMS, and social media to live, interactive video chat that enhances the customer experience. Customers and agents are able to interact using best in class audio and video technology on any device, on any internet connection, using any desktop or mobile browsing application.
SmartVideo is compatible with both Genesys Cloud and Genesys Engage.
No plug-ins, just a link - Easily connect with a customer through live video chat on any platform and with no installation;
High quality audio and video calls - Using the latest audio and video codecs, SmartVideo delivers crystal clear video quality;
Screen Sharing - Application or screen sharing allows a customer to quickly visualize their problem to the agent or for the agent to present a more efficient solution to the customer visually;
Video call recording - Integrated with Genesys Cloud feature/functionality that leverages Google Cloud versatility;
Works on all browsers and mobile - All browsers are supported - Chrome, Firefox, Opera, MS Edge and MS IE, as well as iOS and Android browsers. Native mobile apps are available for internal company use by the agents;
Intuitive and easy to use - SmartVideo is easy to setup and use directly from Genesys Cloud or Genesys Engage. Escalation to a live video call between the customer-agent occurs with the click of a video call icon;
Take a look at our product video
If you have any questions, please contact our support team, and we will be happy to help.