SmartVideo by VideoEngager is the only video chat solution, integrated and deployed with Genesys Multicloud CX, available at the G-Demo.
It is a Premium AppFoundry application also integrated with Genesys Engage and Genesys Cloud. We have many happy customers in the financial, telecom - support, medical, e-commerce, one-to-one tutoring. Our software is highly secure and it is GDPR, HIPAA and PCI compliant.
Please find белов a three minutes demo of SmartVideo integrated with Genesys Multicloud CX.
During the recording we present the three most important use cases:
1. Escalation from audio channel to video channel via SMS or email.
2. Direct Click-to-Video call from a website
3. Escalation from Genesys webchat to video chat based on a unique URL