User Management

This User management guide will walk you through the steps what roles and permissions are and how to setup roles and permissions in the VideoEngager application for all VideoEngager users. 

Terminology

Permissions: allow users to access certain features on VideoEngager, depending on their roles and the decisions made by the system administration.

Roles: groups of permissions. Some roles allow users to simply access or read content, and make calls, while other roles allow for progressive changes, such as editing agents or adjusting settings.

Roles

There are two roles available: Agent and Manager, comparison between roles can be found in the table below(Visitors are external users of the product):

Accessing the User Management Page

To Access User Management, Open the VideoEngager application and select the user icon on the lefthand side of the screen as shown below