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  1. VideoEngager
  2. For Agents and Supervisors

For Agents and Supervisors

Learn how to use VideoEngager as an agent/supervisor

Reports

  • Understanding and Analyzing Calls in VideoEngager Reports: Call End Reasons, Filtering, and Search Guide
  • Analytics and Reports Functionality
  • Accessing the Supervisor Reporting Interface for Genesys Cloud

Supervisor Guides

  • VideoEngager User Management
  • VideoEngager Installation and Setup for Genesys Cloud
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