What's New in VideoEngager: October 2023 - Genesys SalesForce Connecter for VideoEngager

VideoEngager SalesForce Connector: Elevate Customer Engagement with Video while keeping a seamless experience in Salesforce

Genesys recently announced a closer relationship with Salesforce, launching an AI-powered customer experience and relationship management solution. Read more.

At VideoEngager, we are proud to be at the forefront of this dynamic partnership. We offer a unique and powerful solution that combines the capabilities of Genesys Cloud and Salesforce, taking your customer engagement to the next level.

Why VideoEngager's Salesforce Connector Matters

We are the only video solution integrated with the Genesys embedded framework for Salesforce, allowing agents to connect with consumers without ever leaving the Salesforce environment.

Key Benefits:

• Seamless Workflow: Agents can initiate video interactions with consumers directly within Salesforce, streamlining the engagement process.
• Uninterrupted Context: Maintain valuable context by conducting video interactions while still accessing all the necessary Salesforce data.
• No Disruption: No need for agents to switch between platforms. All interactions happen within Salesforce, ensuring a smooth and uninterrupted workflow.

Experience the Future of Customer Engagement

The VideoEngager Salesforce Connector opens the door to a new era of customer interactions. Whether it's sales, support, or any customer-facing role, our integration with Salesforce and Genesys Cloud ensures that you can deliver the best experience possible.