What's New - November 2023 - More Options for Meeting Scheduling – VideoEngager

VideoEngager is proud to announce an exciting new feature to our robust scheduling functionality. We have included this based on customer requests. What features does your organization need that will elevate the video experience to the next level? Give us a shout at Sales@videoengager.com

Reminder Email for Upcoming Scheduled Meetings

The Agent can configure a reminder email to be sent out prior to their meeting to alert them of an upcoming meeting with a consumer.

The configuration for this is found in the VideoEngager settings under the "Pure Cloud" Settings in the "Schedule Meeting" Sub Menu as shown below

A configuration parameter for the reminder emails 'XX Minutes before the meeting'. The parameter specifies the time when reminder email will be sent. It is a number of minutes, the default value is 15.
A 'subject' for reminder emails - different from 'Created/Canceled/Changed'. Customer can specify a subject of the reminder email, default text is 'Reminder for your upcoming video meeting'
A reminder email BODY - can use the same template variables as other emails. For example 'Dear {visitorName}, your meeting will start in 15 minutes'. Default text to be sent is ''This is a reminder for your upcoming video meeting.'
If the meeting is canceled, the reminder email is canceled as well.
Feature should be explicitly enabled, it is disabled by default.

Once the "Reminder Email" setting has been enabled, the agent will receive an email at the set time alerting them of their upcoming meeting as shown below: