Release Notes: v7.7.1 - July 30, 2025

Release date: July 30, 2025

Highlights

• Customer Feedback: New star-rating feedback system for visitors.
• Scheduling Optimization: Fixed capacity conflict bugs for high-volume scheduling.

What's New

• Post-Call Feedback: Visitors can now rate their video call experience via a new customizable exit page. Star ratings are integrated into Interaction Reports and CSV exports.
• Agent Routing: Fixed an issue where the Agent Queue ID was not populating correctly in the application.

Fixes

• Resolved a scheduling conflict bug that occurred when capacity was set to unlimited.
• Fixed incorrect interaction invalidation logic that occurred during page reloads.

Impact / Actions Required

• To collect customer ratings, enable 'Enable feedback after call' in your Branding settings.