Release date: December 05, 2025
Highlights
- Advanced Branding: Introduction of GUID-based customer stylesheets for deep customization.
- Agent Visibility: Enhanced agent badges with support for custom image uploads.
- Genesys Cloud: Added support for internal message channels.
What's New
Branding & UI
- Custom Stylesheets: Organizations can now override default styles with customer-specific CSS hosted on a secure identifier.
- Agent Badges: Launched a new feature for uploading and managing custom badge images for individual agents, including image validation and preview modes.
Connectivity
- Internal Messages: Support for the internal message channel in PureCloud integrations.
- Channel Selection: Optimized logic to prioritize active communication channels over disconnected or historical ones.
Impact / Actions Required
- To use customer-specific styling, please coordinate with your implementation team.
- Agent badges must be enabled at the organizational level before images can be uploaded in member settings.
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