Release Notes: v8.1 - January 22, 2026

Release date: January 22, 2026

Highlights

• Session Stability: Enhanced recovery options for visitors stuck on the Waiting Screen.
• Customization: Support for custom scheduling URLs in Genesys environments.
• Developer Experience: New dashboard for secure API credential management.

What's New

Customer Experience

• Waiting Screen Recovery: Visitors can now reload the Waiting Screen to manually recover a session if it becomes unresponsive.
• Context Data Support: Full end-to-end support for custom context data, including runtime updates via the Visitor SDK.
• Redirect Templating: Enhanced redirect URL support using dynamic variables for context.

Admin & Developer Tools

• Developer Settings: New category in the settings navigation for viewing API credentials, organization IDs, and base URLs.
• Custom Scheduling URLs: Added UI configuration for custom callback endpoints to wrap visitor page URLs.

Fixes

• Security: Authenticated the PAK list API to ensure access is restricted to authorized admins.
• Improved CAPTCHA reliability across high-traffic flows.

Impact / Actions Required

• Administrators using custom scheduling URLs or redirect templating should verify their configuration values after the upgrade.
• No action required for standard implementations.