Release date: January 22, 2026
Highlights
- Session Stability: Enhanced recovery options for visitors stuck on the Waiting Screen.
- Customization: Support for custom scheduling URLs in Genesys environments.
- Developer Experience: New dashboard for secure API credential management.
What's New
Customer Experience
- Waiting Screen Recovery: Visitors can now reload the Waiting Screen to manually recover a session if it becomes unresponsive.
- Context Data Support: Full end-to-end support for custom context data, including runtime updates via the Visitor SDK.
- Redirect Templating: Enhanced redirect URL support using dynamic variables for context.
Admin & Developer Tools
- Developer Settings: New category in the settings navigation for viewing API credentials, organization IDs, and base URLs.
- Custom Scheduling URLs: Added UI configuration for custom callback endpoints to wrap visitor page URLs.
Fixes
- Security: Authenticated the PAK list API to ensure access is restricted to authorized admins.
- Improved CAPTCHA reliability across high-traffic flows.
Impact / Actions Required
- Administrators using custom scheduling URLs or redirect templating should verify their configuration values after the upgrade.
- No action required for standard implementations.
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