Release Notes: v8.2 - February 17, 2026

Release date: February 17, 2026

Highlights

• Security Hardening: Critical protections against XSS and automated brute-force attacks.
• Workflow Automation: Seamless video invite integration for Genesys messaging.

What's New

Security & Access

• XSS Defense: Hardened rendering across Chat and File Transfer interfaces by replacing unsafe HTML construction with secure DOM methods.
• Brute-Force Protection: New pluggable rate-limiting system for PIN endpoints, supporting memory, Redis, and MongoDB storage.
• Challenge System: Integrated CAPTCHA providers (local proof-of-work, reCAPTCHA, and Turnstile) to secure visitor entry.

Integration Features

• Automated Invites: Automatically inserts VideoEngager invite links into Genesys messaging interactions when agents click 'Invite'.
• Visitor Consent: Agent interface now dynamically shows the recording button based on visitor consent signals.

Fixes

• Fixed an issue where File Transfer download links would occasionally duplicate in the user interface.

Impact / Actions Required

• For PIN-integrated environments: Ensure your client handles new throttling and backoff behaviors.
• Custom Scripting: Validate any custom scripts that rely on the Chat or File Transfer DOM structures.