Release date: February 17, 2026
Highlights
- Security Hardening: Critical protections against XSS and automated brute-force attacks.
- Workflow Automation: Seamless video invite integration for Genesys messaging.
What's New
Security & Access
- XSS Defense: Hardened rendering across Chat and File Transfer interfaces by replacing unsafe HTML construction with secure DOM methods.
- Brute-Force Protection: New pluggable rate-limiting system for PIN endpoints, supporting memory, Redis, and MongoDB storage.
- Challenge System: Integrated CAPTCHA providers (local proof-of-work, reCAPTCHA, and Turnstile) to secure visitor entry.
Integration Features
- Automated Invites: Automatically inserts VideoEngager invite links into Genesys messaging interactions when agents click 'Invite'.
- Visitor Consent: Agent interface now dynamically shows the recording button based on visitor consent signals.
Fixes
- Fixed an issue where File Transfer download links would occasionally duplicate in the user interface.
Impact / Actions Required
- For PIN-integrated environments: Ensure your client handles new throttling and backoff behaviors.
- Custom Scripting: Validate any custom scripts that rely on the Chat or File Transfer DOM structures.
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