Release date: December 16, 2025
Highlights
- Admin Integrity: Improved safety protocols for administrative self-management.
- System Graduation: Analytics attributes have graduated from beta to general availability.
- Call Reliability: Fixes for outbound calling and rejection logic.
What's New
Administrative Improvements
- Self-Edit Support: Administrators can now edit their own profiles but are strictly prevented from self-deleting or modifying their own permissions to maintain organizational security.
- Analytics Graduation: The Genesys Analytics Attributes feature is now always active when Genesys KPI flags are enabled.
Stability Improvements
- Call Rejection Logic: Improved agent rejection workflows to prevent the unintentional rejection of group or misdirected calls.
- Resolved intermittent stability issues during outbound call initialization.
Impact / Actions Required
- Administrators should confirm reporting behavior if they previously relied on the legacy analytics beta flag.
- No action required for general call features.
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