Release Notes: v7.11.2 - November 07, 2025

Release date: November 07, 2025

Highlights

• Multi-Call Management: Refactored the agent interface to support concurrent communication legs.
• Genesys Cloud: PureCloud added as a supported source.

What's New

• Call Counter: Introduced logic to accurately manage the lifecycle of multiple simultaneous calls within the interaction state.
• PureCloud Source: Support for PureCloud as an official source in interaction workflows.

Stability Improvements

• 3-Way UI Recovery: Fixed a bug where the agent interface would remain in a 'partial' state if a third-party agent left the session.

Impact / Actions Required

• Confirm your routing and source configurations if you are enabling new PureCloud flows.
• All other improvements are automatic - no action required.