Release date: March 25, 2024
Highlights
- Audio Control: Resolved issues with agent muting during re-calls.
Stability Improvements
- Fixed a high-priority bug where an agent could remain permanently muted to the visitor if a call was ended and immediately restarted.
- Introduced more graceful browser constraints for agents to improve compatibility with aging hardware.
Impact / Actions Required
- No action required. Corrects critical audio signaling issues.
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