Release Notes: v8.3

Release date: March 03, 2026

Highlights

• Security hardening: strengthened protections in XML processing and platform endpoint safeguards.
• Improved abuse protection: smarter rate limiting now provides stronger protection for sensitive endpoints against abuse.
• Localization: added support for German and Italian.
• Audio controls: new configurable default audio settings at call start.

Improvements

• Localization: Italian and German are now available across customer and agent-facing experiences once enabled in your admin settings.
• Audio defaults: organizations can configure calls to start with audio muted for agents and/or visitors.

Fixes

• Pre-call user interface: fixed an issue where the microphone toggle state could appear out of sync.
• Callback availability: Fixed an intermittent issue where callback options could occasionally fail to display for agents.
• Stability: Resolved a configuration conflict that could cause brief service interruptions in multi‑region deployments.

Impact / Actions Required

• No action required for most customers.
• Security updates were applied automatically; no configuration changes are required on your end.
• To use German or Italian, enable the languages in your admin settings.
• To use Start Audio Muted, configure the new toggles in your videoengager settings area.