Persistent Agent Video during Screen Sharing: Visitors can now maintain a visual connection with agents through a new draggable thumbnail overlay.
Zendesk Scheduling Reliability: Fixed a redirect issue to ensure agents can seamlessly join scheduled sessions from Zendesk.
Improvements
Agent Thumbnail Overlay: A new optional setting allows the agent's camera feed to remain visible as a small, draggable thumbnail when a screen share is active. This ensures the visitor can still see the agent for visual cues and rapport during walkthroughs. This feature is disabled by default to ensure no immediate changes to your existing layout.
Fixes
Scheduled Meeting Access: Resolved a bug where agent-side scheduled meeting links (specifically for Zendesk integrations) would incorrectly redirect to a login page instead of the active meeting.
Impact / Actions Required
No action required for most customers.
Security updates were applied automatically; no configuration changes required.
To enable the agent video thumbnail, navigate to Manager Settings > SmartVideo and toggle the VisitorShowRemoteOnShare option.
Comments
0 comments
Please sign in to leave a comment.