Improved Mobile Experience: Local video thumbnails now use smooth, native scrolling on smaller screens for a cleaner interface.
Virtual Background Reliability: Resolved a technical conflict to ensure virtual backgrounds and blur effects are applied consistently at the start of a call.
Expanded Localization: Added and corrected translations for agent status messages and tooltips across multiple languages.
Improvements
Agent UX Refinement: The agent popup has been optimized for small screens (under 400px). Local video thumbnails now utilize a standard horizontal scroll bar instead of a carousel, preventing overlapping UI elements.
Dynamic Tooltips: Action buttons on the call screen now display localized descriptions based on the user's language settings, improving clarity for international teams.
Fixes
Virtual Background Activation: Fixed a race condition that occasionally prevented virtual backgrounds from loading correctly, even when the "enforce blur" policy was active.
Agent Status Messaging: Corrected several Spanish and Estonian translations for agent loading states and three-way call notifications to ensure clear instructions.
Login Page Redirects: Fixed an issue where agents were occasionally prompted with an English loading message or incorrect redirect during the initial connection phase.
Impact / Actions Required
No action required for most customers.
Security updates were applied automatically; no configuration changes required.
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