Release Notes: v6.3 - March 03, 2024

Release date: March 03, 2024

Highlights

• Network Quality Indicator: Real-time signal strength visualization for agents and visitors.
• Interface Persistence: Improved stability when switching between dashboard pages.

What's New

• Signal Health Indicator: A new visual indicator shows the current connection quality (from Excellent to Poor), helping users diagnose audio/video issues.
• Advanced Quality Settings: Administrators can now configure separate quality indicator thresholds for agents and visitors.

Stability Improvements

• Resolved a bug where the agent interface would continue to load in the background even when disabled, saving client-side resources.

Impact / Actions Required

• Review the 'Network Indicator' settings under the SmartVideo category to enable or disable visibility for your team.