Release Notes: v6.3.2 - March 07, 2024

Release date: March 07, 2024

Highlights

• Custom Precall Banner: Organizations can now provide custom images for the visitor-facing precall footer.
• Regional Recognition: Support for newer Genesys Cloud data centers.

What's New

• Custom Branding: Added administrative settings to upload custom banner images to be shown on the visitor screen before the call starts.
• Environment Auto-Detection: Enhanced the 3-way calling logic with regular expression matching to automatically identify and configure new Genesys Cloud regions.

Impact / Actions Required

• To use custom banners: Upload your images under the 'Branding' section in organizational settings.