Release Notes: v6.1 - February 02, 2024

Release date: February 02, 2024

Highlights

• Conference MVP: Launched the initial version of multi-party conferencing.
• Ecosystem Integration: Major improvements to co-browse error handling and image cropping.

What's New

Conferencing & Collaboration

• Multi-Party Meetings: Agents can now create and schedule conferences with custom subjects.
• Early Entry Control: Configurable settings allow participants to join meetings several minutes before the official start time.
• Visitor Experience: Introduced high-performance guest pages for conferencing with improved accessibility scores.

Advanced Interaction Tools

• Image Management: New crop functionality for interaction snapshots to focus on critical visual details.
• Enhanced Co-browsing: Full implementation of the modernized co-browse library with improved error recovery during page navigation.

Impact / Actions Required

• To use Conferencing: Administrators must define defaultSubjects and joinTime windows in the new 'Conference' settings category.