Release date: November 08, 2024
Highlights
- AI Analytics Launch: Introduced real-time emotional analysis and sentiment scoring.
- Global Availability: Production-ready UAE region support.
What's New
- Emotional Tracking: New AI engine that analyzes caller sentiment during a live session.
- Supervisor Reports: Interaction reports now feature a sentiment score to help supervisors identify calls requiring quality review.
- Custom Thresholds: Added an administrator panel to define what constitutes 'poor' or 'excellent' sentiment scores.
Impact / Actions Required
- Review your 'AI Sentiment' settings to ensure thresholds align with your organizational service standards.
Comments
0 comments
Please sign in to leave a comment.