Release Notes: v6.9 - September 16, 2024

Release date: September 16, 2024

Highlights

• Enhanced 3-Way Calling: Major improvements to assistant link management.
• Compliance Recording: Integration with AWS Transcribe and Verint.
• Modern Theme: A new default interface for all new installations.

What's New

3-Way Collaboration

• Concurrent Invites: Agents can now generate multiple assistance links without interrupting the primary visitor or active assistant.
• Link Toggles: Added administrative control to enable or disable 3-way link modes.

Advanced Reporting

• Transcription Services: Added direct integration with AWS Transcribe for automated session transcriptions.
• Compliance Partners: Support for the Verint platform for enterprise-grade recording storage.

Stability Improvements

• Fixed a 'blank stream' bug on iPhones occurring after call transfers.
• Resolved an issue where assistant requests were rejected after a visitor page refresh.

Impact / Actions Required

• New installations will utilize the 'New Schema' user interface by default. Existing users can migrate via branding settings.