Release Notes: v6.11.7 - December 01, 2024

Release date: December 01, 2024

Highlights

• Call Continuity: Resolved issues where visitors could get stuck in 'Waiting' states.
• Identity Transparency: Improved agent name visibility on the visitor side.

What's New

• Transfer State Management: Introduced a new 'Transfer' state to track Genesys interactions accurately when agents switch queues, preventing premature session invalidation.
• Agent Branding: Visitors can now see the agent's name during a call if name-sharing is enabled in organizational settings.

Stability Improvements

• Fixed a race condition where a visitor could remain stuck if an agent initially declined but then answered the interaction.

Impact / Actions Required

• To show agent names: Ensure the 'enableShowNames' flag is toggled to 'True' in your branding settings.