Release date: November 19, 2024
Highlights
- Governance: AI sentiment features moved to beta for more controlled rollouts.
- Resiliency: Improved session recovery for Genesys Messenger deployments.
What's New
- Beta Management: AI sentiment indicators can now be hidden behind a beta flag, allowing organizations to test features before a wide release.
- Middle East Support: Fixed intermittent connectivity issues for regional PureCloud environments.
Stability Improvements
- Fixed a bug where video sessions wouldn't correctly transition to the initial state when a visitor disconnected, preventing agents from becoming 'Busy' indefinitely.
Impact / Actions Required
- Admins: You can now toggle AI Sentiment visibility via the Beta Controller in the administrator portal.
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