Release Notes: v6.11.1 - November 19, 2024

Release date: November 19, 2024

Highlights

• Governance: AI sentiment features moved to beta for more controlled rollouts.
• Resiliency: Improved session recovery for Genesys Messenger deployments.

What's New

• Beta Management: AI sentiment indicators can now be hidden behind a beta flag, allowing organizations to test features before a wide release.
• Middle East Support: Fixed intermittent connectivity issues for regional PureCloud environments.

Stability Improvements

• Fixed a bug where video sessions wouldn't correctly transition to the initial state when a visitor disconnected, preventing agents from becoming 'Busy' indefinitely.

Impact / Actions Required

• Admins: You can now toggle AI Sentiment visibility via the Beta Controller in the administrator portal.