Release date: November 24, 2024
Highlights
- Corporate Governance: Introduced mandatory virtual background enforcement.
- Clean UI: Option to disable ringtone audio.
What's New
- Virtual Background Lock: Organizations can now enforce a specific virtual background for all agents, removing the ability for individual agents to change it.
- Ringtone Management: New configuration options to disable specific audio notifications for a cleaner workspace.
Impact / Actions Required
- Administrators: You can now manage 'Locked Backgrounds' via the agent settings dashboard.
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