Release date: December 15, 2024
Highlights
- Administrative Previews: New tool to preview agent pages before publishing changes.
- Security Hardening: Implementation of mandatory password enforcement and HTML sanitization.
- Inbound Stability: Fixed critical data synchronization issues for inbound Genesys interactions.
What's New
Security & Governance
- Password Enforcement: Launched the first stage of mandatory password policies for login security.
- HTML Sanitization: Improved input validation to prevent malicious code injection in custom data fields.
- Dependency Patches: Resolved critical security vulnerabilities in core database libraries.
Agent Workflow
- Live Preview: Administrators can now view real-time previews of agent configurations directly in the settings panel.
- Data Persistence: Fixed a bug where Genesys interaction IDs were not properly updated in inbound call details, ensuring webhooks fire with accurate data.
Impact / Actions Required
- Organizational admins should review their member lists to ensure all accounts meet new password enforcement standards.
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