Release date: June 30, 2025
Highlights
- Modern Video Experience: New production-ready video player with transcription support.
- Communication Integration: Integrated SMS features for agents.
- Infrastructure: Framework upgrade for enhanced security.
What's New
Video & Recording
- Recording Player: Replaced the legacy player with a new high-performance component supporting transcriptions and localized controls.
- Transcription Viewing: Direct on-screen support for transcription files during playback.
Scheduling & Routing
- Dynamic Channel Selection: Improved logic to identify the primary interaction channel using chronological sorting.
- Integrated SMS: Agents can now send invitations via SMS directly from their primary interface.
Security Updates
- Framework Upgrade: Upgraded core application components to patch vulnerabilities related to session integrity and cache management.
Impact / Actions Required
- No action required. SMS features will be available to all environments with valid carrier configurations.
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