Release date: November 21, 2024
Highlights
- Enterprise Encryption: Launched advanced encryption integrations for high-compliance sectors.
- Channel Expansion: Finalized WhatsApp-first communication workflows.
- Regional Optimization: Full infrastructure support for the UAE region.
What's New
Security & Compliance
- Encryption Vaults: Introduced support for enterprise-grade encryption using AWS, Azure, Google, and Hashicorp Vault providers.
- Privacy Automation: New automated scripts to strip sensitive data from internal interaction logs.
Global Markets
- WhatsApp Integration: Implemented the first phase of WhatsApp-driven video call escalations.
- UAE Support: Updated libraries to support Genesys Cloud regional deployments in the Middle East.
Impact / Actions Required
- Enterprise Clients: Contact support to configure your dedicated encryption vault if required by your compliance policy.
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