Release Notes: v7.3 - February 28, 2025

Release date: February 28, 2025

Highlights

• SSO for Zendesk: Launched official SSO/OAuth integration for organizational users.
• Call Control: Improved auto-calling logic for on-hold states.

What's New

Zendesk Integration

• Single Sign-On: Implemented a full SSO/OAuth integration for Zendesk, allowing organizational users to authenticate seamlessly.
• Token Security: Added smart token revocation to prevent repetitive OAuth consent prompts and manage token accumulation.

Agent Workflow

• Hold Logic: Auto-calling and auto-answering are now automatically paused when a call is placed on hold to prevent workflow disruption.

Impact / Actions Required

• To enable Zendesk SSO: Follow the new installation guide provided in our technical documentation.