Release Notes: v7.2 - February 04, 2025

Release date: February 04, 2025

Highlights

• AI Insights: Launched a real-time emotion gauge and aggregate sentiment tracking for agents.
• iOS Reliability: Fixed critical call-drop issues occurring on iPhone devices.
• Context-Aware Callbacks: Enhanced Genesys callbacks with automatic meeting URL delivery.

What's New

AI-Powered Analytics

• Emotion Gauge: Agents can now view a real-time visual indicator of interaction sentiment, allowing for immediate conversational adjustments.
• Aggregate Sentiment: Introduced a second layer of emotional visualization that summarizes the overall mood of the interaction.
• Dynamic Configuration: AI icons and sentiment thresholds can now be adjusted dynamically via administrative settings.

Scheduling Enhancements

• Callback Context: The system now automatically attaches the visitor's short URL to Genesys callback custom data, ensuring agents have instant access to the session upon pick-up.

Stability Improvements

• iPhone Stability: Fixed a bug where clicking outside the agent interface within an iframe on iOS would trigger a false 'Close' event and end the call.
• Camera Management: Resolved a crash that occurred when switching between front and rear cameras during an active session.

Impact / Actions Required

• No action required for standard features. Emotion analytics can be customized under the 'AI Sentiment' section of your settings.