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Release Notes: v7.9.2 - September 30, 2025

Release date: September 30, 2025

Highlights

  • AI Analytics: Launched comprehensive sentiment analysis for audio and video conversations.
  • AI Snapshots: Real-time AI content generation for image analysis.
  • Omnichannel Scheduling: Support for duration-aware availability in universal scheduling.

What's New

AI Intelligence

  • Sentiment Monitoring: Automatically track customer sentiment scores. Visual indicators (thumbs up/down) are now available in reports.
  • AI Snapshot Editor: New real-time AI content generation. Includes an advanced editor with AI assistance for agents.

Scheduling & Workflow

  • Duration Awareness: The scheduling engine now correctly blocks intervals based on meeting duration.
  • Universal Scheduling: Support for availability and calendar management for non-Genesys environments.
  • Communication Bridge: Implemented integration to allow interaction between popup widgets and parent windows.

    • Fixes

    • Workflow Stability: Resolved issues where agents remained stuck in a waiting state during call transfers.
    • SMS Logic: Fixed a bug where SMS options were visible for interactions without valid telephone numbers.
    • Security: Fixed a dependency vulnerability related to form data boundaries.

    Impact / Actions Required

    • To enable Sentiment Analysis: Ensure AI Sentiment is active in your branding settings.
    • To use AI Snapshot features: Administrators must enable the new AI services configuration.

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