Release date: August 04, 2025
Highlights
- Reporting Accuracy: Improved synchronization between SmartVideo and Genesys reporting counts.
What's New
- Data Clean-up: Canceled interactions are now correctly marked and removed from active dashboard counts to prevent reporting discrepancies.
- Hotfix Resolution: Resolved a high-priority issue regarding interaction records not being removed after manual deletion.
Impact / Actions Required
- No action required. Supervisors will automatically see more accurate callback statistics in their dashboards.
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