- Security/Anti Harassment
Feature gives agents the ability to block/unblock a remote party video stream. Admins can configure agents to start with a blocked remote party video stream.
- Custom roles for tenants
Now every tenant in SmartVideo can have its own custom role definitions, which gives administrators more flexibility in defining fine grained permissions.
- KPI/ metrics in genesys interaction attributes
Feature adds custom metrics to the genesys interaction attributes, allows integration with powerful analytics tools to provide video call KPIs to the supervisors.
- Fix for a chat transfer
Fixes a genesys web chat being closed, when transferred to another agent during a video call.
- Fix for the authorisation rate limit
Fix for ‘Rate limit’ error after more than 20 per hour, interactions with SmartVideo used in interaction script.
- Fix for incoming call not always detected in slow network
- Scripting support in Genesys Cloud CX
SmartVideo provides a demo of embedding code in a Genesys Script, illustrating access to variables, authorisation in genesys agent context for embedded frameworks and video call web functionality.
- Sandbox pages for testing SmartVideo
SmartVideo provides a sandbox agent and visitor page to be tested in isolation in vendor kiosks/agent desktops to verify functionality, WebRTC support, connectivity and web access requirements.