Release Notes March 2022

• Security/Anti Harassment

Feature gives agents the ability to block/unblock a remote party video stream. Admins can configure agents to start with a blocked remote party video stream.

• Custom roles for tenants

Now every tenant in SmartVideo can have its own custom role definitions, which gives administrators more flexibility in defining fine grained permissions.

• KPI/ metrics in genesys interaction attributes

Feature adds custom metrics to the genesys interaction attributes, allows integration with powerful analytics tools to provide video call KPIs to the supervisors.

• Fix for a chat transfer

Fixes a genesys web chat being closed, when transferred to another agent during a video call.

• Fix for the authorisation rate limit

Fix for ‘Rate limit’ error after more than  20 per hour, interactions with SmartVideo used in interaction script. 

1. Fix for incoming call not always detected in slow network

Demos

• Scripting support in Genesys Cloud CX

SmartVideo provides a demo of embedding code in a Genesys Script, illustrating access to variables, authorisation in genesys agent context for embedded frameworks and video call web functionality.

• Sandbox pages for testing SmartVideo 

SmartVideo provides a sandbox agent and visitor page to be tested in isolation in vendor kiosks/agent desktops to verify functionality, WebRTC support, connectivity and web access requirements.