Genesys CX Cloud Agent Integration
Improvements in single interaction and script handling.
SmartVideo integration in the Interaction Widget and in the scripts track only the active interaction and become inactive after the interaction ends.
Agent Popup remembers previous size and position settings.
When an agent changes the size and position of the video window, the values will be stored on the agent machine and utilized for subsequent video calls.
Schedule meeting GA(General Availability)
- Genesys Administrator can enable and configure the 'Schedule Video' meeting feature from settings.
- Customer ability to Schedule Video and Agent ability to schedule video based on “Genesys Callback” is now available.
Please sign in to leave a comment.